Advanced virtual assistants for authentic communication with customers.

VIR - Virtual Interactive Representative: a virtual assistant, powered by Artificial Intelligence, created to enhance interactions between companies and their customers.

So many questions, one new answer.

How many questions and requests do you receive from your customers every day? Now you can provide them with all the assistance they need, quickly and efficiently, without using dedicated resources.

Our VIRs can answer customer questions, provide information on products and services, solve technical problems and much more.

The main categories of application of this technology:

  • Customer support
  • Sales force automation
  • E-commerce
  • IT support
  • Business operations (self-service HR etc.)
  • Reception and much more

Evolution of interaction:
from Bots to VIRs.

Much more than a bot, VIR offers effective solutions to the most diverse needs, enabling excellent user interaction through an omnichannel approach.

Communication

Communication

BOT/IVR

  • Predetermined flows
  • Closed answers

Communication

Communication

Virtual assistant

  • Predetermined flows
  • Open responses
  • Specific channel

Communication & Operations

Communication & Operations

VIR

  • Open and modular flows
  • Open responses
  • The omnichannel approach
  • Business automation

Communication

Communication

BOT/IVR

  • Predetermined flows
  • Closed answers

Communication

Communication

Virtual assistant

  • Predetermined flows
  • Open responses
  • Specific channel

Communication & Operations

Communication & Operations

VIR

  • Open and modular flows
  • Open responses
  • The omnichannel approach
  • Business automation

Like a person. More than a person.

Our VIRs:

Are user-oriented

Are user-oriented

Understand complex requests

Understand complex requests

Give complex answers

Give complex answers

Use natural language

Use natural language

Can solve tasks

Can solve tasks

Uses neural networks to learn

Uses neural networks to learn

Are user-oriented

Are user-oriented

Understand complex requests

Understand complex requests

Give complex answers

Give complex answers

Use natural language

Use natural language

Can solve tasks

Can solve tasks

Uses neural networks to learn

Uses neural networks to learn

Can an Avatar have a physicality of its own? Of course it can!

VIR can manifest itself in different forms and modes, depending on the user's needs and context. It can be voice-only, chat-only or have its own virtual physicality.

A VIR with its own physicality can be represented by an animated Avatar interacting with the user in a 3D virtual environment. In this case it will provide both vocal and written responses, using gestures and body movements.

Customizable and ready to use.

VIR Builder is an on-demand wizard that allows you to create customisable Avatars in voice and appearance.
With VIR Builder you can choose from a variety of options, the voice that best represents your brand and customise the Avatar in appearance and behaviour to offer your customers a unique experience.

Your tailor-made VIR

Our VIRs can be customized in every detail, from the aesthetic appearance to the background on which they appear.

Animation

The animation library allows you to associate a set of predefined animations, such as speaking, greeting or showing videos.

Appearance

Ready Player Me allows you to create extremely detailed and realistic avatars in a fast and convenient way.

Voice

The text-to-speech technology allows you to choose from a wide range of synthetic voices, while also adjusting the intonation, speed and accent.

Background

Both 2D and 3D allow you to customize the visual appearance of the background and save the customizations for future or regular use.

A comprehensive and modular experience, even in complex contexts.

A wide range of predefined templates, called VIR Models, for creating user paths and conversational flows. From booking an appointment, to purchasing a product, to solving a technical problem.

A new model of interaction.

VIR uses predefined templates that enable it to offer users a high quality experience.

CRM Model

Integrated with the company's CRM. Can capture and manage customer data in an automated way. Third-party services can be used for data management if the company does not have a CRM.

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Appointments Model

Simplify the booking process. From appointments, to sending reminders on various channels, to integrating other calendar services to automatically synchronise data.

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Content Model

Machine learning techniques. It understands the user's needs and delivers quality content in a customised manner, directing the user to the most relevant information.

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Dispatcher

It understands the user's needs and directs him/her to the most suitable human operator. With the CRM Model, it ensures full continuity of the information process by recording the information gathered during the conversation.

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Model IoT

VIR can understand or receive specific requests on the various connected IoT devices. They can also initiate specific flows such as greeting or recommending the right clothing based on the weather.

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Sentiment Analysis

To identify the emotions or tone of the users' requests. To improve understanding of the context and offer them a more personalised response.

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Voice Biometrics

To identify and authenticate callers within seconds. This model ensures continuous identity verification during the conversation.

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At ease, on all touchpoint.

Our VIRs manifest themselves through multiple channels:

Web chat & PWA

Web chat & PWA

AR/VR

AR/VR

Smart Voice

Smart Voice

Hologram or monitor + personal device

Hologram or monitor + personal device

Hologram or monitor + on-site device

Hologram or monitor + on-site device

OTT (Whatsapp, Telegram, etc)

OTT (Whatsapp, Telegram, etc)

Web chat & PWA

Web chat & PWA

AR/VR

AR/VR

Smart Voice

Smart Voice

Hologram or monitor + personal device

Hologram or monitor + personal device

Hologram or monitor + on-site device

Hologram or monitor + on-site device

OTT (Whatsapp, Telegram, etc)

OTT (Whatsapp, Telegram, etc)